Terms and Conditions

These Terms and Conditions of Use (these “Terms”) are a legal agreement between you (“you” or “user”) and Tranquility Services Private Limited (“TSPL” or “we”, “us”, or “our”) and govern your use of the TSPL network of online properties that we operate, make available, or produce and maintain, including momsknowbest.in (including any versions optimized for viewing on a wireless or tablet device); all email newsletters published or distributed by TSPL; and all other interactive features, applications, services, and communications we provide (“Sites”), however accessed and/or used, In addition to the Content (as defined below) on the Sites, the Sites provide you with various opportunities to submit and link content and participate in various community services (“Services”). BY USING OUR SITES AND THE SERVICES, YOU ARE ACCEPTING THESE TERMS AND THE PRACTICES DESCRIBED IN THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITES AND EXIT IMMEDIATELY. WE MAY MODIFY OR AMEND THESE TERMS FROM TIME TO TIME BY POSTING THE NEW TERMS TO THE SITES. YOUR CONTINUED USE OF THE SITES FOLLOWING THE POSTING OF CHANGES WILL MEAN YOU ACCEPT THOSE CHANGES. IF YOU DO NOT AGREE WITH THE CHANGES, YOU MAY DISCONTINUE YOUR USE OF THE SITES.  Accessing the Website through any medium, including but not limited to accessing the website through mobile phones, smart phones and tablets, are also subjected to these Terms of Use. These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you. By using this Website, you signify your agreement to these Terms of Use as well as the Website (which is hereby incorporated by reference herein).

All policies posted on the Sites (“Policies”) also apply to your use of the Sites and the Services, and are also part of these Terms.

Web Site Intended Audience

This Web Site is operated by TSPL from its office in Mumbai, India. This Web Site is directed to adults in India and is not intended for children under the age of 13.

Purposes of Data Collection

We collect information about you because we want to determine what you may like or find interesting, so we can provide you with targeted information and advertising (on our Site, in newsletters, via email and otherwise). In addition, we use data to create statistics and reports where personally identifiable information has been removed and aggregated (such that it is anonymous as regards any specific user) for various business purposes.

No Obligation to Pre-screen User Content

TSPL does not have any obligation to pre-screen, edit, or remove any Content provided by Users that is posted on or available through the Web Site. However, TSPL will have the right (but not the obligation), in its sole discretion and for any reason, to pre-screen, edit, refuse to accept, remove, or move any such Content.

Collection of consultation fees

You understand that TSPL provides various Services with respect to the System. While some of these Services are provided for free, there are certain Services for which you will incur costs, if you decide to avail such Services (“Paid Services”). TSPL may in such event provide billing services on behalf of the doctor or health care professional. Should you wish to avail those Paid Services, you acknowledge that TSPL will collect the payment for such Paid Services for and on behalf of the doctor or health care professional providing such clinical services. You acknowledge and confirm that TSPL shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of Paid Services, for any reason whatsoever.

No Doctor – Patient Relationship

Please note, that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between TSPL and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

Disclosure of Data

We keep your personally identifiable information confidential and we generally do not disclose it. But, please note the following clarifications and exceptions: a. Our employees and independent contractors have access to some of your personally identifiable information for the purpose of helping us run our business (and not for their own purposes). They access and use such data subject to our instructions, on a “need to know” basis and under confidentiality and security obligations. b. If we ever sell a Site or substantial parts of our business, we may disclose your personally identifiable information to a (prospective) buyer on the condition that such buyer agrees to comply with this Privacy Policy. c. We may also share your personally identifiable information to respond to law enforcement requests, court orders or other legal process or if we believe that such disclosure is necessary to investigate, prevent or respond to illegal activities, fraud, and physical threats to you or others or as otherwise required by any applicable law or regulation. d. Even though we do not provide any personally identifiable information about you specifically to any advertising customers, they can occasionally find out information indirectly. For example, we frequently agree on target audiences for particular ads (for example, an advertiser may ask us to send certain information on infant safety products to parents with small children who may be particularly interested). If you choose to respond to such targeted advertisements, the advertiser may deduce that you are a member of the target audience to whom we sent the ad. e. If you sign up for our services on a third party website, such third party may know—from you— that you signed up on one or our Sites. f. Before we disclose your personally identifiable data to a third party for their own business purposes (such as a survey or a sweepstake), we will first obtain your consent, for example via email, click-through, an online opportunity to opt-out or otherwise. g. We may share personally identifiable information with affiliated companies. h. We freely use and disclose data in anonymous form, for example, in statistics or reports to our advertising customers. i. Please remember that if you post any information in areas of our Sites that are generally accessible to users, such as chat rooms and message boards, it will be available to the public.

Your Use of Content and Information – Disclaimer with Respect to Content

A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data, and other materials (“Content”) is available on the Web Site. Some of the Content is provided by TSPL or its suppliers, and other Content is provided by persons who use the Web Site (“Users”), such as User opinions and views provided via posts to chat rooms, bulletin boards, or discussion forums. While TSPL strives to keep the Content that it posts on the Web Site accurate, complete, and up-to-date, TSPL cannot guarantee, and is not responsible for, the accuracy, completeness, or timeliness of any content, whether provided by TSPL, its suppliers or by Users of the Web Site. The content available via the web site is provided with the understanding that neither TSPL nor its suppliers or users are engaged in rendering medical, counseling, legal, or other professional services or advice. Such content is intended solely as a general educational aid. It is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment, for any individual problem. It is also not intended as a substitute for professional advice and services from a qualified healthcare provider familiar with your unique facts. Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition and before starting any new treatment.


Product Purchases. Purchases of products through the Site(s) are subject to the Returns Policy and Shipping Policy. We attempt to be as accurate as possible in describing products offered on the Site(s). However, we do not warrant that product descriptions are accurate, complete, reliable, current, or error-free. If a product offered through the Site(s) is not as described, your sole remedy is to return it in unused condition. All purchases of product(s) through the Site(s) are made pursuant to a shipment contract. This means that the risk of loss and title for such product(s) pass to you upon our delivery to the carrier. We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items on the Site(s) may be mispriced. If the correct price of an item is higher than the stated price on the Site, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Your order is not confirmed until we send you an e-mail confirming the order, and we do not charge your credit card until after your order has entered the shipping process. We work with third parties to provide certain functionality for the Sites, including payment processing when you purchase a product. When you check out, you are interacting directly with our third party payment processing partner, and not Some Spider. We do not warrant the offerings of third party providers or assume any responsibility or liability for their actions, services, or content. You should review their privacy notices and conditions of use.

9. Third Party Links. From time to time, the Sites may contain links to web sites that are not owned, operated or controlled by Some Spider or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave the Sites and you will be subject to the privacy notice and terms of use governing the applicable third-party site(s). Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other web sites, or any content, materials or other information located or accessible from any other web sites, or the results that you may obtain from using any other web sites. If you decide to access any other web sites linked to or from the Sites, you do so entirely at your own risk.

10. Inappropriate Content. You may not submit any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. You may not submit any content resulting from any activity that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; or (iii) may constitute a crime or tort. You agree that you have not and will not engage in any of the foregoing activities in connection with producing User Submissions. Such violations may subject you and your agents to civil and criminal penalties. You further understand and agree that sending unsolicited email advertisements to any user of the Sites or the Sites or through voice computer systems is expressly prohibited by these Terms. Any such unauthorized use of our computer systems is a violation of these Terms and applicable “anti-spam” laws. In addition to any remedies that we may have at law or in equity, we may take any action we deem necessary to cure or prevent a violation of this Section, including without limitation, banning you from submitting any content and/or the immediate removal of content from the Sites at any time without notice.

11. Accuracy of Information. We attempt to ensure that information on the Sites is complete, accurate, and current. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currency of any information on the Sites.

User-Submitted Content Representations Made and Rights Granted

You are responsible for all Content that you submit, post, or otherwise make available to or through the Web Site. By doing so, you (1) represent and warrant to TSPL that such content is not confidential and that you have all necessary permission to submit, post and otherwise make available such Content; (2) grant to TSPL and its affiliates a worldwide, nonexclusive, perpetual, fully sub-licensable, royalty-free right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute (including, without limitation, making available on-line, electronically transmitting or otherwise communicating to the public), perform, and display such Content (in whole or part) worldwide via the Web Site or otherwise, and/or to incorporate it in other works in any form, media, or technology now known or later developed; and (3) consent to all relevant acts or omissions in relation to your moral rights in such Content which may or might otherwise constitute a breach or infringement of those moral rights and to the extent permitted by law, waive all your moral rights in such Content. Restrictions on Submissions You agree that you will not submit, post, or otherwise make available to or through the Web Site any Content, that: a. Is unlawful, harassing, defamatory, abusive, threatening, obscene, harmful, tortuous, libelous, or invasive of another’s privacy; b. Infringes or violates any party’s copyright, trademark, trade secret, patent, or other proprietary right; c. Contains any worms, viruses, or other harmful, disruptive, or destructive files, code, or programs; d. Includes any unauthorized advertising, promotional materials, chain letters, spam, junk mail, or any other type of unsolicited mass e-mail to people or entities that have not agreed to be part of such mailings; or e. You do not have the right to submit, post, disseminate, or transmit. f. Details regarding our use of personally identifiable information included in User submitted Content are set out in our Privacy Policy. Complaints about Content If you wish to bring to our attention any unlawful activity associated with any Content posted by another User or otherwise available on the Web Site, you must do so in accordance with our “Notice and Procedure for Making Complaints Regarding Content” as described below and we will address it in accordance with the procedures set forth there.

Account Registration and Security. If required to register or access aspects of the Sites, you will: (a) provide true, accurate, current and complete information as prompted by the Sites’ registration page (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If Some Spider has a reasonable belief that information you provide may not meet these standards, we may suspend or terminate your account and refuse all current or future use of the Sites (or any portion thereof). You are solely responsible for the security and confidentiality of your password and account and for all activities that occur under your account. You will not share your account information or your user name and password with any third party or permit any third party to log on to the Sites using your account information. You will immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. We may provide Registration Data, Content, usage records, and related information under certain circumstances (such as in response to legal responsibility, lawful process, orders, subpoenas, or warrants, or to protect our rights, customers or business). The Sites may also include a tool that allows you to sign in or register using information from your account with a third party service, such as Facebook, Twitter, Google, Reddit, Pinterest, or Instagram. These third party services are unrelated to the Sites, and your use of such services is subject to the terms on the sites of the applicable services.

Ownership and Intellectual Property Rights

This Web Site is owned by TSPL. All right to, title to, and interest in the Content available via the Web Site, the Web Site’s look and feel, the designs, trademarks, service marks, and trade names displayed on the Web Site, and the Web Site URLs, are the property of TSPL or its licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws. License to Use Content TSPL grants you a nonexclusive, non-transferable, revocable, limited license to view, copy, print, and distribute Content retrieved from the Web Site only for your personal, non-commercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You may not use any Content available via the Web Site in any other manner or for any other purpose without the prior written permission of TSPL. All rights not expressly granted in this Agreement are expressly reserved to TSPL. Trademark Notices All trademarks, service marks, logos and designs used on this Web Site, whether registered or unregistered, are owned by TSPL or other third parties. You may not use or display any trademarks, service marks, logos or designs owned by TSPL or its affiliates without our prior written consent.

Changes to This Privacy Policy

We reserve the right to amend it from time to time and if we change it materially, we will post a revised version on the Sites. Please check back periodically, and especially before you provide any personally identifiable information to us.

Modification or Suspension of the Web Site

TSPL may at any time modify, discontinue, or suspend its operation of this Web Site, or any part thereof, temporarily or permanently, without notice to you.

Limitations of Liability

TSPL and its affiliates assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the content available via the web site. You must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. Additionally, in no event will TSPL or its affiliates be liable for any special, indirect, incidental, punitive, or consequential damages, including, without limitation, any loss of use, loss of profits, loss of data, cost of procurement of substitute services, or any other such damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), or otherwise resulting from (1) the use of, or the inability to use, the web site; (2) the cost of procurement of substitute services, items, or web sites; (3) unauthorized access to or alteration of your transmissions or data; (4) the statements or conduct of any third party on the web site; or (5) any other matter relating to the web site. These limitations will apply whether or not TSPL has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.

Grievance Addressal –

For grievance, please find below the contact details:

Contact Person: Ms. Neha Bhudeka

E-Mail: info@momsknowbest.in
Subject for all these emails to be ‘GRIEVANCE “
Work Timings: Monday – Friday – 0900 Hrs – 1800 Hrs
Contact No. : +91 8850161527


203, 2nd Floor, A/4 Lok Nirman, 

Dr Ambedkar Road, Khar West, 

Mumbai – 400 052